Please rate the service we gave you by using the 1 to 5 grading system shown below.
Grade 5 (excellent) means Pentaco consistently excelled in meeting your expectations and you would happily recommend Pentaco.
Grade 4 (good) means Pentaco were good at meeting your expectations most of the time but failed on some occasions to maintain excellent standards. You would still recommend Pentaco.
Grade 3 (acceptable) means you found Pentaco’s standards acceptable, the work was carried out satisfactorily but you are unsure if you would recommend Pentaco.
Grade 2 (fair) means you were fairly pleased with Pentaco but would need certain issues addressing before you would confidently be able to recommend Pentaco.
Grade 1 (unsatisfactory) means you found Pentaco’s service and standards unacceptable and you would never recommend Pentaco.
1
2
3
4
5
Any additional comments on each point?
Quality of Work
Management of Contract
The Conduct of Workforce
Site Health & Safety
Communication
Tidiness of Construction Site
Our Attitude/ Politeness etc.
Care and Attention to detail
Value for money
Did you ask other companies to tender for your project?
Yes
No
What were the reason(s) for choosing Pentaco?
How did you find out about Pentaco?
Was the quotation for work clear and easy to understand?
Yes
No
If no, please comment:
Was there anything you were particularly pleased or displeased with?
How could Pentaco improve their service?
Is there any particular Pentaco employee you were particularly impressed with? Please also tell us why
From time to time Pentaco create marketing material in the form of project write ups, web site content and marketing photographs. Would you be happy for us to use your comments above for these purposes?
Yes
No
Are there any other comments you would like to make specifically for Pentaco to be able to use for these purposes?
Thank-you for doing business with Pentaco
and taking the time to answer this questionnaire.
